Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnโt include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yestosport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***d –
Strong battery and power, it can keep working about 5 hours after per charge. Recommed!!!
F***r –
Excellent massager for muscle groups that are hard to get by other types of massagers. There are no quality problems in three weeks. For some it may seem tough but it is great.
A***n –
This massager is excellent! Very powerful. When massaging one area, I can feel other areas being massaged. After only 10 mins on my leg, I felt much much better! I was hit by a car in 2007 and I have tried many massagers. This one is the best one so far. In the picture I am holding my old massager. It was half the price and it sucks.
Customer –
Third order from a store. I have one for three months already, this one a request from a family ๐ Arrived in two weeks.
Y***e –
Love it!!!!! second order from the store
Customer –
Fast shipping
S***r –
good
R***r –
So nice๏ผvery fast deliverly ๏ผ And it works great๏ผRecommend๏ผ
R***r –
pretty good service, attention, and pretty fast! I am very happy with this product!
R***r –
Highly recommended! Pulled my neck and shoulder muscle and had trouble turning my head and could not extend there. Showed improvements during first use. Per Day 2, and 3rd use, could turn head as usual and almost 100% recovered. Great and I’m totally surprised. Use it for pre and after training and seems to loosen the muscles quite well. I love this product so much!
R***r –
Product as description , powerful and low noise, very good!
C***d –
Fast delivery arrived in two weeks
V***s –
Excellent quality and very good service.
V***s –
Very satisfied delivery at France in two weeks . It works good, very relaxing after training. Thank store!
R***r –
Exactly as described. Recommend!
R***r –
Works well . 6 massage heads!
R***r –
order came Exactly everything according to the description ๏ผvery good massager ๏ผ
R***r –
Massager effect is very good, powerful 20 gears adjustable,
R***r –
Received massage gun and product was well packaged.
R***r –
Super everything works, LCD show clearly, the power is good the only thing that took 14 days arrived to me even of the holidays. We will work-we will know better, thanks store good machine
R***r –
It came very quickly. Everything works great, good service. Thank you!
R***r –
The product arrived in 23 days at krastodar! Everything works the quality is good!!! I will test the load later I rewrite!
R***r –
Super everything works, LCD show clearly, the power is good the only thing that took me 14 days even arrived holidays. We will work-we will know better, thank you store Good machine
M***Y –
Good product and easy to use, fast delivery.
R***r –
Very happy with it! Highly recommended. Quiet in operation. Very powerful. 1-20 speed. Battery Life is long. Lovely bag with good massage heads. Battery was already charged upon receipt.
R***r –
It is identical to the description it is great arrived well packed its operation is fantastic as it relieves, massages, relaxes or declines the musculature.
R***r –
Highly recommended! pulled my neck and shoulder muscle and had problem turning my head and couldn’t even lie down. Shown improvements on first usage. By Day 2, and 3rd usage, could turn my head as usual and almost 100% recovered. awesome and I am totally amazed. Use it for pre and post Workout and seems to loosen the muscles pretty well. I love this product so much!
R***r –
Delivery fast. Packing is good. It works well. There’s enough first speed. And so very well kneads the muscles.
U***r –
very fast delivery.recommend!
U***r –
Good quality and service, Thank you store!
T***e –
a++