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We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||2-7 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I love the cap. VERY good for the Gym!
Holds water. No leaks. Durable. Easy to clean. One draw back is that it is rather hard to suck through the straw in the beginning. Overtime it gets easier.
Perfect for the kids for school. I love that the spout is covered. No leaking.
We tried a dozen bottles for the kids to take to school. This is the first one that doesn’t leak.
This is actually leak proof. I fill it up with tea or water and throw it in my book bag. It’s very easy to use and clean.
Great item, I keep it near my bed at night. I freeze it during the day and sip all night.
Best water bottle I’ve ever had. Fits in my fanny pack. Doesn’t leak. Easy and quick flip top to get a drink.
My kid likes his new water bottle. No issues, just a great waterbottle for my almost 6 yr old.
What I love about my new cup is the push button so that my straw is totally covered from the germs. I love the color. No leaks when tilted.
I’ve been looking for a good water bottle for my son to take to school and this one is perfect. It’s sturdy and does not leak! I love the flip lid as well to protect the part the mouth goes on. Couldn’t be happier with this product so far.